Taxes, fees not included for deals content. If you have any questions or suggestions regarding this matter, you are welcome to contact our customer support team.īusinessYab is not a booking agent, and does not charge any service fees to users of our site.īusinessYab is not responsible for content on external web sites. The brand names, logos, images and texts are the property of these third parties and their respective owners. BusinessYab cannot be held responsible or liable for the accuracy, correctness, usefulness or reliability of the data. The content displayed in the BusinessYab Directory consists of information from third parties, among others from publicly accessible sources, or from customers, who have a presentation page in our directory. The supervisor brings in enough added revenue to more than cover the cost of her compensation.© 2023 All Rights reserved.Īt BusinessYab our purpose is to help people find great local businesses like dentists, hair stylists, restaurants, bars, hotels, local businesses. Her presence enables the Patels to focus on dentistry. Her primary job is to ensure that someone from Serenity Dental re-engages with callers who didn’t book the first appointment. The Patient Prism system worked so well that Serenity Dental hired a full-time person to manage it. Patel said they like the feedback, and Serenity Dental provides financial incentives for them to book more new patients.Ī full-time supervisor now works the system How have front-office staff responded to the changed work hours and the closer supervision of their performance? Dr. Patel can schedule plenty of staff during high-volume hours. Patient Prism monitors when phone calls come in, so Dr. Staff scheduling improves conversions and customer service With that insight, he can praise them, reward them, or suggest coaching and training as needed. He can see which of his front-office staff are most and least effective. The atmosphere works perfectly with the name because its calm, relaxing, and extremely serene. She was gentle, caring, extremely professional, and kind. Razzaq went out of her way to treat a chipped tooth I had and helped alleviate any anxiety I had. Patel monitors how many calls each office receives and how many inquiries they convert to first appointments. 18 reviews of Serenity Dental 'A beautiful, state of the art dental office with an amazing dentist Dr. Then Patient Prism recommends that the office call the person back to try to win an appointment. Found out its only about 2k and the other place was severely overcharging and taking advantage of us. After going to a different place first, we thought our work was going to cost almost 4k between the both of us. The message also tells how much potential revenue the practice has lost for each caller who doesn’t book. 8 reviews of Serenity Dental 'Both my husband and I have had terrific experiences here. Patel now receives text messages whenever his front office has missed booking an appointment with a high-value new patient. The Patels can quickly scan the visual summary for notations of problems. Within an hour after a call, Patient Prism provides coaching tips and a visual summary of what went well or badly. Unlike another system the Patels had tried and abandoned, Patient Prism doesn’t require them to listen to every call to see how their front office is doing. Serenity Dental now uses Patient Prism to record and manage incoming calls from potential new patients. The system automates or eliminates time-consuming tasks They trusted Nirgudkar, and the cost of implementing and licensing the cloud-based software was reasonable. The Patels decided they had little to lose and possibly much to gain by going with Patient Prism. “We were doing almost nothing to manage how we handled incoming calls,” Dr. He had started a new company called Patient Prism, and he encouraged the Patels to try it. Nirgudkar said he had developed software to solve the problem of conversions. No matter how much they may spend on marketing, Nirgudkar told the Patels, they waste money when their front office fails to convert phone callers into new patients. He shared something he’d noticed in how most practices run their business. Nirgudkar is a Certified Public Accountant (CPA) who has worked with hundreds of dental practices. The Patels’ growth acceleration began with a critical conversation between Nilash and the head of their marketing agency, Amol Nirgudkar. Serenity Dental starts paying close attention to call volumes and conversion rates.
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